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Okta Not Importing "External" Google Workspace Members

Okta Integration Network
Okta Classic Engine
Okta Identity Engine

Overview

External Google members are not visible/added in the OKTA system after an import is run from Google Workspace
External Google User 

Applies To

  • Google Workspace
  • Import

Cause

External Google members are not part of the environment where the Google integration is done.

Solution

This is a limitation of the connection between the Google tenant and OKTA. OKTA sees the users that are members of the Google environment configured under the General tab of the integration.

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Okta Support - Okta Not Importing "External" Google Workspace Members