Okta Error "Access to this application is denied due to a policy"
Last Updated:
Single Sign-On
Okta Classic Engine
Overview
When a user attempts to sign in to the Okta End-User Dashboard, the following error occurs even when the sign-on policy does not require Multi-Factor Authentication (MFA):
Access to this application is denied due to a policy
This issue typically occurs when the user account remains in a password reset status. Completing the password reset process resolves the error.
Applies To
- Okta Classic Engine
- Okta End-User Dashboard
- Sign On Policy
Cause
The user account remains in a password reset status rather than an active status.
Solution
How is the access denied error resolved?
Verify the user status in the Okta Admin Console and instruct the user to complete the password reset process to restore access.
- Verify that the user account displays a password reset status in the Okta Admin Console.
- Instruct the user to complete the password reset process.
- Have the user attempt to sign in to the Okta End-User Dashboard again.
