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Office 365 Provisioning Error "Another cloud created object with the same source anchor already exists in Azure Active Directory"

Okta Classic Engine
Okta Identity Engine
Okta Integration Network

Overview

When provisioning to Office 365, the following error may be encountered:
 

Another cloud created object with the same source anchor already exists in Azure Active Directory

 

Applies To

  • Office 365
  • Provisioning
  • Okta Integration Network

Cause

When the BlockCloudObjectTakeoverThroughHardMatch setting for the Office 365 Tenant is set to "True", this error is generated when provisioning Users from Okta to Office 365.

Solution

  1. Connect to the Office 365 Tenant using Msol with PowerShell. Run the command below:

PS C:\> Set-MsolDirSyncFeature -Feature BlockCloudObjectTakeoverThroughHardMatch -Enable $False

 

  1. Reassign the User;

  2. Confirm Provisioning Status for the User.


Related References

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Okta Support - Office 365 Provisioning Error "Another cloud created object with the same source anchor already exists in Azure Active Directory"