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OAG : Upgrade Failure for Admin UI Package on Worker Nodes
Access Gateway
Okta Classic Engine
Okta Identity Engine
Overview

Upgrading worker nodes to 2024.1 can show the following error for the Admin UI package on some environments:
 

  Upgrading        : okta-admin-ui-2024.1.1-ec4754a21.x86_64            190/474Error unpacking rpm package okta-admin-ui-2024.1.1-ec4754a21.x86_64
 
error: unpacking of archive failed on file /opt/oag/data/db/spgwadmin.h2.db: cpio: chown failed - Inappropriate ioctl for device
error: okta-admin-ui-2024.1.1-ec4754a21.x86_64: install failed
.
.
Failed:
  okta-admin-ui-2023.11.0-ac5d9783d.x86_64                                      
  okta-admin-ui-2024.1.1-ec4754a21.x86_64                                       Error: Transaction failed


Since the Admin UI service does not reside on worker nodes, there would not be any impact from the failure. 
 

Applies To
  • Okta Access Gateway Version 2024.1 
Cause

Backup process was deleting the UI database file on the worker nodes which results in admin-ui package installation error as it could not locate the file. The UI database only exists on Admin node so this will not have any impact on any service. The issue has been fixed in version 2024.2.1. Refer OKTA-686947 in release notes

Solution
  1. To fix the error noticed in the upgrade, execute the upgrade steps again through the management console. The following prompt should appear, stating that only a few dependencies will be updated. The process will not take much time after confirmation, as only one package needs to be installed.
 
  1. Go to the remove package option and enter "okta-deps-ova" to remove. This is required to avoid any issues while upgrading a specific package in the future.  

Please contact Okta Support if there are any errors, referencing this article in the ticket.
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OAG : Upgrade Failure for Admin UI Package on Worker Nodes