New Device Sign-On Alerts Following Cisco AnyConnect Update
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Overview
This article discusses a scenario where users receive new device sign-on alerts after updating Cisco AnyConnect, which uses Okta for authentication.
Applies To
- Cisco AnyConnect
- User Authentication
Cause
After an update of Cisco AnyConnect, session cookies from the prior instance might not be retained. This may trigger Okta's system to send out new device sign-on alerts since it interprets the new session as a login from a new device.
Solution
The behavior described is likely expected due to the nature of Cisco AnyConnect's update process, which does not retain some session information. This is not directly related to Okta's authentication process but is a result of how Cisco AnyConnect interacts with session cookies.
- Do not be alarmed by these new device sign-on alerts. They do not necessarily indicate a security issue but rather a consequence of the software update.
- If absolute confirmation is required of this behavior or if the alerts continue beyond the initial logins after the update, reach out to Cisco's support for further assistance. They can provide more specific insights into AnyConnect's behavior post-update.
NOTE: While Okta aims to provide a comprehensive understanding of all related issues, it cannot fully claim authority on the behavior of external applications like Cisco AnyConnect. Okta does, however, ensure its authentication services function as expected in conjunction with these applications.
