UltiPro Import Error: "API error: The third-party app is currently in maintenance. Please try again later"

Okta Classic Engine
Okta Identity Engine
Okta Integration Network

Overview

UltiPro scheduled imports for the UKG application fail every day with the following error:

UserImportJob: API error: The third-party app is currently in maintenance. Please try again later

 

Applies To

  • UltiPro
  • Import

Solution

  1. There is a change in the May 2023.05.1 release regarding the UltiPro import:
  •  "OKTA-604404 Imports performed during UltiPro maintenance resulted in inconsistent data being returned"
  1.  This behavior "UserImportJob: API error: The third-party app is currently in maintenance. Please try again later"  started on May 23, 2023.
  2. It is expected behavior during the UltiPro maintenance window every day.
  3. Import during the UltiPro maintenance window brings in incomplete/inconsistent data. 
  4. With this change, the Import should fail during the maintenance window every day so that incomplete or inconsistent data will not be imported into Okta.
 

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