This article addresses a frequently encountered issue in Okta: the inability to modify the domain of a Google Workspace tile after it has been configured. The guide will explain the steps needed to transition to a new domain while maintaining SSO/SAML integration.
- Okta administrators who have set up a Google Workspace tile and wish to change its domain.
Once a Google Workspace app with SSO/SAML integration is created in Okta, the associated domain cannot be changed on Okta's side. Any attempt to change the primary domain in Google Workspace will result in failed redirects as all logins link to the old primary domain.
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New Google Workspace App: To switch to a new domain (for example, from domain.test.com to domain2.test2.com), a new Google Workspace app needs to be created within Okta.
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Configure New Domain: Once the new Google Workspace app has been created, it should be configured with the new domain (domain2.test2.com). This setup allows for continued SSO/SAML integration after the domain change.
NOTE: The old Google Workspace app associated with the original domain (domain.test.com) will no longer function properly once the primary domain is changed in Google Workspace. Hence, it's crucial to have the new Google Workspace app prepared in advance.
