macOS Fails to Prompt for Touch ID with Okta Verify on Big Sur and Earlier
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Multi-Factor Authentication
Okta Identity Engine
Overview
This article addresses an issue where macOS devices occasionally fail to prompt users for Touch ID when they authenticate using Okta Verify. This problem is specific to macOS Big Sur and earlier versions.
Applies To
- Okta Verify
- macOS
- Touch ID
- Okta Identity Engine (OIE)
Cause
The failure to prompt for Touch ID during Okta Verify authentication is a known issue affecting macOS Big Sur and earlier operating system versions. Apple has resolved this underlying issue in macOS Monterey.
Solution
To resolve this issue when the Touch ID prompt does not appear on affected macOS versions, restart the Okta Verify application on the macOS device.
