When troubleshooting cases involving Identity Provider (IdP) routing issues in Okta, it can be challenging to determine why users are not being directed to the expected IdP for authentication. This is particularly difficult when system logs do not show the IdP where authentication requests are being routed. Such cases often require manual analysis of a HAR file of the authentication flow to identify the IdP being targeted during the authentication attempt. To streamline this process, use Okta API with tools like Postman to retrieve and review the configured routing rules more efficiently.

• API
• Postman
• Identity Provider (IdP)
• Routing Rules

When system logs do not capture the authentication flow being routed to a specific IdP during failed authentication attempts, a couple of potential reasons could be:

1. A mismatch or misconfigured routing rule. This makes it difficult to pinpoint specific behavior.

2. Too many routing rules.

Capture IdP ID

1. Follow the steps outlined under Exporting Browser Log Files for Troubleshooting to capture a HAR file.

2. Open the HAR file in a HAR analyzer or text editor.

3. Search for the IdP parameter in the request payload to identify the IdP ID where the request is being routed.

Capture Policy ID for Routing Rules

1. Set up Postman

   1. Configure the environment with the base URL of the Okta tenant.
      NOTE: Postman is a 3rd party tool. Okta is not responsible for any changes to the application, and Support cannot troubleshoot issues with the application itself.

   2. Obtain an API token with sufficient privileges to access IdP routing rules

2. Send a GET request to the following API endpoint to retrieve the policy ID for routing rules:

{{url}}/api/v1/policies?type=IDP_DISCOVERY
Example policy id: 00p1****************

Look Up the Routing Rule

Once the IdP ID, as well as the Policy ID, are known for the tenant, in Postman, send a GET request to the following API endpoint to retrieve IdP routing rules:

{{url}}/api/v1/policies/{{policyId}}/rules

Replace the URL with the Okta instance URL and policyId with the captured policyId:

1. The response should display the rules with their priorities and other useful information.

2. Using Postman's search option under the ellipsis next to the save as example button, search for the IdP ID to retrieve the exact routing rule the authentication flow is hitting.

3. The response should be the routing rule and its configuration.

Confirm the rule conditions match the expected user attributes or context. Also, use the priority found in Postman to find the routing rule in the Okta Admin UI and make the necessary changes.

Related References

• How to integrate Postman with Okta
• Download the Postman “Policy” collection and add it to the environment