LaunchDarkly provisioning flow fails with the following error visible in the Okta dashboard:
Automatic provisioning of user <username> to app LaunchDarkly failed: Error while creating user <username>: Bad Request. Errors reported by remote server: The following email addresses belong to members of other LaunchDarkly accounts: <email addresses>
- LaunchDarkly
- Provisioning
- Error
The provided user email value is already taken, and the email address belongs to a member of another LaunchDarkly account. Only one email address may be associated with a LaunchDarkly account. Attempting to provision the same email address into multiple accounts will fail.
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Please open a support case with LaunchDarkly support. They will be able to assist in checking if the user email is already taken by a member of another LaunchDarkly account and fix the issue. This error could also be generated if the user has a self-subscribed free trial account with this email address.
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After confirming that the issue is fixed on the LaunchDarkly side, attempt the user provisioning again. Go to Okta Admin Console and navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.
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After identifying the failed task for the user that should be retried, click on Retry Selected.
