KnowBe4 Push Group Error "Bad Request. Errors reported by remote server: Bad Request: no group members to add or remove"
Dec 29, 2025
Okta Classic Engine
Okta Identity Engine
Okta Integration Network
Overview
KnowBe4 push group fails with the following error visible in the Okta dashboard:
Unable to update Group Push mapping target App group <group name>: Error while updating user group membership for group <group name>: Bad Request. Errors reported by remote server: Bad Request: no group members to add or remove
Applies To
- KnowBe4
- Provisioning
- Push Groups
- Error
Cause
If users from the group being pushed have a provisioning error, the push is unsuccessful, and the following error will be displayed: "Bad Request. Errors reported by remote server: Bad Request: no group members to add or remove".
Solution
- A pushed user must be active in Okta, assigned to the application, part of the Okta pushed group, and provisioned and active on the application side.
- Please validate the users for the affected Push Group:
- The user has an active account on the KnowBe4 side.
- The user's External ID on the application assignment in Okta matches the value.
- The user account was not updated or changed on the KnowBe4 side.
- Validate and fix the affected users, then go to the Okta Admin Console, navigate to Applications > Applications > KnowBe4 > Push Groups, and attempt the group push again.
