Intercom Provisioning Returns "Errors reported by remote server: Password is too short (minimum is 10 characters)"
Last Updated:
Okta Integration Network
Okta Classic Engine
Okta Identity Engine
Overview
Intercom provisioning flow fails with the following error visible in the Okta dashboard:
Automatic provisioning of user <username> to app Intercom failed: Error while creating user <username>: Bad Request. Errors reported by remote server: Password is too short (minimum is 10 characters)
Applies To
- Intercom
- Provisioning
- Okta Integration Network
Cause
This error is generated because the password policy in Okta is not set to at least ten characters.
Solution
-
Refer to Intercom Documentation. In Okta, please ensure that the password policy requires at least 10 characters. To change this, please visit the Authentication section within Security settings.
- Afterward, attempt the failed tasks again. Navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.
- After locating the failed task for the user that should be retried, click Retry Selected.
