Alert Media Provisioning Error "EMPLOYEE is an invalid value for am_usertype field (code platform.cvd.profile.property.constraint.violation.maxLenght)"

Okta Classic Engine
Okta Identity Engine
Okta Integration Network

Overview

Provisioning failure from Okta to Alert Media due to invalid value for am_usertype attribute.

EMPLOYEE is an invalid value for am_usertype field (code platform.cvd.profile.property.constraint.violation.maxLength).

Applies To

  • AlertMedia
  • Okta Integration Network
  • Provisioning

Cause

The users were assigned before provisioning was enabled, and the attribute value was invalid.

Solution

To solve this issue, please follow the below steps:
  1. Unassign the user from the application.
  2. Remove the Attribute Mapping via the Profile Editor.
  3. Remove the Value from the Users' Profile.
  4. Reassign the user and confirm that the provisioning was successful.

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