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Hubspot Provisioning Error: "Conflict. Errors reported by remote server: Failed to process your request. Error code was '409'. Error message was: {"status":"error","message":"Email already}"
Okta Classic Engine
Okta Identity Engine
Okta Integration Network
Overview

HubSpot provisioning flow fails with the following error visible in the Okta dashboard:

Automatic profile push of user <user> to app HubSpot failed: Error while trying to push profile update for <username>: Conflict. Errors reported by remote server: java.util.concurrent.ExecutionException: com.hubspot.apicaller.exceptions.ApiFailure: Api[name=email-verification-client, httpMethod=POST, subPath=/v1/pre-verified-emails, correlationId=<correlationId>] Failed to process your request. Error code was '409'. Error message was: {"status":"error","message":"Email already exists.","correlationId":"<correlationId>", "category":"OBJECT_ALREADY_EXISTS", "subCategory": "EmailVerificationError.EMAIL_ALREADY_EXISTS"}

 

Applies To
  • HubSpot
  • Provisioning
  • Error
Cause

This error occurs because Okta attempted to create a user with the specified email, but encountered a conflict from the HubSpot app due to the user with the specified email already existing on the application side. 

Solution
  1. Check if any existing user in HubSpot already has the specified email address. 
    If needed, we recommend contacting HubSpot Support to confirm whether the conflict is legitimate and assist in implementing a resolution.
  2. After resolving the user conflict on the HubSpot side, attempt the user provisioning again. Go to Okta Admin Console and navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.
  3. After identifying the failed task for the user that should be retried, click on Retry Selected.
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Hubspot Provisioning Error: "Conflict. Errors reported by remote server: Failed to process your request. Error code was '409'. Error message was: {"status":"error","message":"Email already}"