Files that are larger than 20MB can not be attached to Support tickets. This article covers how to provide files larger than 20MB to Okta Support.

• Okta Support Center

1. Files larger than 20MB can be provided to Okta Support by uploading them to Google Drive.
2. Once the files are uploaded to Google Drive, right-click on the file and select Share. 
3. From there, click Copy link and send the link to Support via email. 
4. Support may need additional approval to access the file(s). If so, Support will request access once the link is received. Please ensure the access request is approved.

Alternatives

If files cannot be uploaded to Google Drive, they can be split and uploaded in the support case as per the steps below:

• For Linux/Mac:
  • There is a Linux command (split) that can be used to split the file up based on the desired size. The command below will split the file oag-logs-$date into 19MB files, creating as many incrementing indices as needed (such as indexaa, indexab, etc.).

    split -b 19M oag-logs-$date index

• For Windows:

Using 7-Zip, files can be split to a given target size, and it will generate the number of files needed, each at or below the specified target size.

1. 1. To do this, open 7-Zip.
   2. Navigate to the target file that should be split (60mb.txt in this example).

1. 3. Next, select Split file...:

1. 4. Choose the target size (20MB or below):

1. 5. Files will then be split in the same directory as the src file, as seen below:

1. 6. Finally, upload all generated files to the case.