How to Get The Assignee Account ID Used by The Jira Connector Action Cards in Workflows
Jun 4, 2025
Workflows
Okta Classic Engine
Okta Identity Engine
Overview
The Jira connector in Workflows has action cards for Create Issue, Update Issue and Search Issues that have an optional input named Assignee Account ID, which represents the user assigned to a Jira issue. This input requires a Jira account ID rather than the Jira username. This article shows how to create a workflow to get the Jira account ID using the Jira connector Custom API Action card.
Applies To
- Okta Workflows
- Jira Connector cards
- Create Issue
- Update Issue
- Search Issues
- Custom API Action
Solution
To a get the Jira account ID for a Jira user, use the Workflow Template, Get an Atlassian ID, which is available to be used and added from: Workflows Console > Templates (tab) > search "Get an Atlassian ID", then add the template.
