This article provides details on how to check for MFA Enforcement in Microsoft Entra.

• Microsoft Entra
• MFA Enforcement

Step 1

Confirm the account does not have MFA Enforced.  Disable if so.

https://account.activedirectory.windowsazure.com/UserManagement/MultifactorVerification.aspx

Step 2

Check for any conditional access policies that are enforcing MFA, exclude from MFA if needed.

1. Navigate to Microsoft Entra admin center

2. Open user with a display name that starts with “SVC Okta Sync”

3. Open Sign-In logs

4. Select a login failure line and inspect the Conditional Access tab:

5. Once the Conditional Access policy has been identified, exclude the SVC Okta Sync user from the conditional access policy.