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Google Workspace Error: "This account cannot be accessed because the login credentials could not be verified"
Okta Classic Engine
Okta Identity Engine
Single Sign-On
Overview

This article provides information regarding the error:

This account cannot be accessed because the login credentials could not be verified.
 

error

Applies To
  • Google Workspace
  • Single Sign-On (SSO) 
Cause

A common cause is that the SSO profile assignment is set to None on the Google Workspace integration.

Solution

As this issue is related to a setting that does not allow profiles to be updated by Third-party SSO, please check the Google Admin audit log, Reporting > Audit, to verify any changes around the time the issue started.

In Google Admin, go to Security > SSO with third-party IDPs > Manage SSO profile assignments > SSO profile assignment: None > change to SSO profile assignment.

SSO

 

If the issue persists after the steps are taken, please contact Google Workspace support for more details and steps to resolve this error.

 

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Google Workspace Error: "This account cannot be accessed because the login credentials could not be verified"