Okta Error Occurs When Pushing Genesys Cloud Group Due to SCIM Creation Restriction
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Overview
A Genesys Cloud group push fails because Genesys Cloud does not support group creation via System for Cross-domain Identity Management (SCIM). Resolve this issue by linking the Okta group to an existing Genesys Cloud group instead of creating a new one. The Okta dashboard displays the following error:
Unable to update Group Push mapping target App group <groupname>: Error while creating user group <groupname>: Not Implemented. Errors reported by remote server: Groups may not be created via SCIM; contextId:[<contextId>]
Applies To
- Okta Identity Engine (OIE)
- Okta Classic Engine
- Genesys Cloud
- Provisioning
- Group Push
Cause
Genesys Cloud does not support group creation via SCIM. The error occurs when an administrator attempts to push a group to Genesys Cloud using the Create Group function.
Solution
How is the Genesys Cloud group push error resolved?
Resolve the group push error by linking the Okta group to an existing Genesys Cloud group with a matching name.
- Link the group that requires syncing from Okta to Genesys Cloud instead of creating a new group.
- Ensure the group names match exactly in both applications. The names are case-insensitive, but Okta cannot sync user membership to Genesys Cloud if the names differ.
- Contact Genesys Cloud Support for further assistance if the issue persists.
