Generate Okta Phone Factor Traffic Reports for Monthly Telephony Billing
Last Updated:
Okta Classic Engine
Multi-Factor Authentication
Okta Identity Engine
Overview
Administrators can pull and compile telephony traffic data for a Monthly Billing Report (MBR) by querying the Okta System Log. Executing specific queries isolates and displays all traffic generated by the Phone Factor authentication service for telephony providers.
Applies To
- Okta Identity Engine (OIE)
- Okta Classic Engine
- System Log
- Telephony
- Monthly Billing Report (MBR)
Solution
How are Phone Factor traffic reports generated for monthly billing?
Generate Phone Factor traffic reports for voice calls and Short Message Service (SMS) messages by executing the following queries in the Okta System Log.
- For voice calls, execute the following query:
eventType sw "system.voice" and debugContext.debugData.callTelephonyProvider debugContext.debugData.callProvider eq "TELEPHONY_PROVIDER_HOOK" - For SMS messages, execute the following query:
eventType sw "system.sms" and debugContext.debugData.smsProvider eq "TELEPHONY_PROVIDER_HOOK"
