Error when Setting-Up a New Device - Page for O365 Not Opening

This article addresses the situation in which a user goes through the setting up process of a new device through Windows Hello and afterward tries to sign in to Office 365, but the page is not visible as expected. 

 

• Okta Identity Engine (OIE)
• Office 365
• Sign-In Widget (SIW)

• *okta.com not being on the server's trusted websites
• Third Generation Sign-In Widget being used

If the above screen appears, try the following: 

1. Make sure that *okta.com is one of the server's trusted websites.

The embedded browser is Internet Explorer-based, and the changes for Windows devices must be made in the Internet Options section; for allowlisting a website, use the following steps: 

a.Navigate to the Windows icon located in the bottom-left corner of the screen.
b.Search for Internet Options and select Security from the pop-up window that appears.
c.Then, select Trusted sites and add *.okta.com (for production tenants ), *.oktapreview.com (for preview tenants ), or *.okta-emea.com (for EMEA tenants).
 

If the above step to allow-list okta.com did not solve the issue, this issue may alternatively be caused by the Third Generation Okta Sign-In Widget (SIW).

2. To Disable the third-generation Sign-In Widget. 

In the Admin Console, go to Customizations > Brands.

1. Select a brand.
2. Go to the Pages tab, and then click Configure for the Sign-in page.
    
3. Click the Settings tab.
4. In the Sign-In Widget version section, click Edit.
5. Toggle the Use third generation switch so that it is deactivated (As shown in the example below).
    
6. Click Save to draft.
7. Click Publish.