More connectors supporting Entitlements Management with the Okta Identity Governance solution: See the latest list in Apps with entitlement support. This article presents how to set up PagerDuty using the new Entitlement Management connector.

The PagerDuty connector will discover existing entitlements within the application and make them available for governance. This new connector:

• Push New Users
  New users created through OKTA will also be created in the third-party application.
• Push User Deactivation
  Deactivating the user or disabling the user's access to the application through OKTA will deactivate the user in the third party application.
• Push Profile Updates
  Updates made to the user's profile through OKTA will be pushed to the third-party application.
• Import New Users
  New users created in the third-party application will be downloaded and turned into new AppUser objects for matching against existing OKTA users.

• Okta Identity Governance with Entitlement Management

To set up PagerDuty with Okta Identity Governance with Entitlements:

1. Log in to Okta as an Administrator with the Access Certification role or Super Admin.
2. Select the application menu.
3. Search and locate the PagerDuty application.  Follow the instructions provided to set up provisioning with one new step.
4. Prior to Step 1 for the traditional Provisioning setup, it is necessary to enable the Governance Engine.

NOTE: Failing to enable the governance engine prior to the setup of Provisioning, Entitlements for PagerDuty will not be enabled.

5. Next, follow the remaining setup instructions located online.  
6. It is recommended to assign users to a group to assign users to PagerDuty.
7. Once completed, locate the newly enabled Governance tab on the PagerDuty application.

8. Click on Governance, and any visible entitlements within PagerDuty will now be visible within the application.

NOTE: The number of User Roles may depend on the licenses the organization has.

Now you are ready to assign entitlements using Policy Rules, Self Service Access Requests using Bundles, or grant entitlements directly in the UI or via API.

Do not forget to visit how to Create a Bundle and Policy Rules

Happy Governing!

Related References

Training:

• Improve Your Security Posture with Okta Identity Governance (OIG)

We have put together other resources below that can help you as you become familiar with Okta Identity Governance:

• We share two videos about Access Certification campaigns and Access Request in this article: Okta Identity Governance
• Corporate blog: Okta Identity Governance: A Unified IAM and Governance Solution
• How to Grant entitlements via API Guide on how to use the Okta Identity Governance API’s

Learn about the new capabilities available, Access Requests, Access Certifications, and more in this FAQ:

• Identity Governance FAQs

Limitations:

• Existing Cloud Entitlement Limitations