Sometimes, end-users may not see the "Unlock Account?" option on the sign-in page. This article describes why and explains how to enable it.
- Unlock Account
- Password Policy
- Self Service Unlock
The "Unlock Account" option is not enabled in any configured password policies.
The "Unlock Account" option must be enabled in at least one rule within the configured password policies before the option will appear on the sign-in page.
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Log in to the Admin Dashboard and navigate to Security > Authenticators.
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Locate the Password authenticator and click Actions > Edit.
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Select the policy to modify and scroll down to the Rules at the bottom of the page.
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Locate the rule to modify and click the Edit Rule button.
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Within the rule settings, locate the Unlock Account option and check the box to enable it.
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Click Update Rule to save the changes.
End users with the password policy applied to them will now be able to unlock their accounts from the sign-in page.
NOTE: When the "Unlock Account" option is enabled in one password policy, the option will appear to all users on the sign-in page regardless of whether or not the policy is applied to that specific user. However, only users with the policy applied to them will actually be able to unlock their account. This is expected behavior. Please see the related reference below for more information.
