Errors Are Encountered when a Super Admin Saves Changes to a Protected Resource
Sep 30, 2025
Administration
Okta Classic Engine
Okta Identity Engine
Overview
This article explains why the following errors occur when a Super Admin saves changes to a protected resource.
Scenarios:
- When saving the changes in the Identity Provider (IdP) configuration, it returns:
We found some errors. Please review the form and make corrections.
- When updating an account to a Super Admin, it returns:
You don’t have access to this resource. Please try again or contact your admin.
Applies To
- Protected actions in the Admin Console
- Super Admin
Cause
These errors are encountered when the Super Admin fails to complete the step-up authentication challenge for Protected Actions. It is presented in a new pop-up window, and if the browser blocks pop-ups for the Okta organization URLs, the Administrator can fail to perform the protected action.
Solution
Whenever a Super Admin performs a protected action on the Okta Admin Console, the step-up authentication must be completed to save the changes.
