Email Templates Categories in System Logs
Jan 30, 2026
Administration
Okta Classic Engine
Okta Identity Engine
Overview
When troubleshooting email deliverability issues or searching for events related to the email templates, it might be helpful to know how to easily identify the email template in question. This article provides the list of email templates and the category for each email template found under Brands > Emails.
Applies To
- System Logs
- Email templates
- Email Category
Solution
Each email template corresponds with a category that will appear in System Logs when filtering email delivery events.
Search query examples:
eventType eq "system.email.delivery" and debugContext.debugData.category eq "email.welcome"eventType eq "system.email.delivery" and debugContext.debugData.category eq "email.accountLockout"eventType eq "system.email.delivery" and debugContext.debugData.category eq "email.selfServiceUnlockOnUnlockedAccount"
| Email template name | System logs - Category |
| User Activation | email.welcome |
| User Bootstrapped Activation | email.welcomeBootstrapped |
| Forgot Password | email.forgotPassword |
| Forgot Password Denied | email.forgotPasswordDenied |
| Password Reset by Admin | email.suPasswordReset |
| Password Reset by Okta Support | email.tempPassword |
| Active Directory User Activation | email.ad.welcome |
| Active Directory Password Reset Denied | email.ad.forgotPassword |
| Active Directory Password Reset | email.ad.forgotPasswordReset |
| LDAP User Activation | email.sunone.welcome |
| LDAP Forgot Password | email.sunone.forgotPassword |
| LDAP Forgot Password Denied | email.sunone.forgotPasswordDenied |
| Self-Service Unlock Account | email.selfServiceUnlock |
| Active Directory Password Unlock | email.ad.selfServiceUnlock |
| LDAP Self-Service Unlock Account | email.sunone.forgotPasswordDenied |
| Send Push Verify Activation Link | email.pushVerifyActivation |
| Account Lockout | email.accountLockout |
| Email Challenge | email.emailTransactionVerification |
| Email Factor verification | email.emailNewChangeNotification |
| New Sign-On Notification | email.signInFromNewDeviceWithReportSuspiciousActivityButton |
| Registration - Activation | email.emailActivation |
| Change Email Confirmation | email.emailChangeConfirmation |
| Email Change Notification | email.emailNewChangeNotification |
| Email Change Confirmed Notification | email.emailNewAlreadyChangedNotification |
The category for each email type is nested under System > Debug Context > Debug Data > Category.
