Email Alerts for Cases in the Okta Support Center
Last Updated:
Okta Classic Engine
Okta Identity Engine
Additional Resources
Overview
Customer contacts who are added to the case will receive an email notification when an email is sent from the case. However, an email notification will not be sent when a customer contact adds a comment in the case.
Applies To
- Okta Support Center
- Case Management
Solution
When do case team members receive email alerts from the Okta Support Center?
Review the following table to determine the email alert behavior based on the case action performed:
| Action Performed | Will the Case Team member receive an email? |
| Email sent from the case. | Yes |
| Comment added to the case in Okta Support Center. | No |
