DocuSign Provisioning Error "Bad Request. Errors reported by remote server: addresses.type must not be null, empty, or whitespace"
Last Updated:
Okta Classic Engine
Okta Identity Engine
Okta Integration Network
Overview
DocuSign provisioning flow fails with the following error, visible in the Okta dashboard:
Automatic provisioning of user <username> to app DocuSign failed: Error while creating user <username>: Bad Request. Errors reported by remote server: addresses.type must not be null, empty, or whitespace
Applies To
- DocuSign
- Provisioning
- Error
Cause
DocuSign SCIM server returned this error because the User provisioning request does not have the Address Type attribute value. It is null, empty, or whitespace.
Solution
- DocuSign expects a value for the Address Type attribute in the User Provisioning request.
- Check the User's App User Profile to confirm that the Address Type attribute has a value as expected on the DocuSign side.
- Then, attempt the user provisioning again. Go to the Okta admin Console and navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.
- After identifying the failed task for the user that should be retried, click on Retry Selected.
- If the issue still persists, please contact DocuSign support for more details and steps on how to resolve this error.
