Dialpad Provisioning Error "Bad Request. Errors reported by remote server: Office must be specified"
Dec 5, 2025
Okta Classic Engine
Okta Identity Engine
Okta Integration Network
Overview
Dialpad provisioning flow fails with the following error, visible in the Okta dashboard:
Automatic provisioning of user <username> to app Dialpad failed: Error while creating user <username>: Bad Request. Errors reported by remote server: Office must be specified
Applies To
- Dialpad
- Provisioning
- Error
Cause
Dialpad SCIM server returned this error because the User provisioning request does not have the Office attribute value.
Solution
- Dialpad expects a value for the Office attribute in the User Provisioning request.
- Check the User's App User Profile to confirm that the Office attribute has a value as expected on the Dialpad side.
- Then, attempt the user provisioning again. Go to the Okta admin Console and navigate to Dashboard > Tasks. Any failed assignments should appear under the Tasks section.
- After identifying the failed task for the user that should be retried, click on Retry Selected.
- If the issue persists, please contact Dialpad support for more information and guidance on resolving this error.
