This article reviews expectations for how Device IDs are reflected in the Okta Universal Directory after a device is reset, the Operating System (OS) is reimaged/rebuilt, or reinstalled.
- Okta Identity Engine (OIE)
- Okta Verify Mobile
- iOS
On mobile devices, if a factory reset is performed or the device Operating System is reimaged/reinstalled and restored to its factory settings, all user data is deleted from the device, including the Okta Device ID (UD Device/Device ID).
If a user then re-enrolls in Okta Verify after the factory reset/OS Reinstall, a new Device ID is created for the device. Okta Verify does not recover the original Okta device ID.
Once an Okta Verify registration occurs on the newly installed/reset OS, the Devices page (Directory > Devices) will display two device records for the same device, each with its own device ID. Please delete the duplicate device record.
