"Could Not Update Person" Error when Trying to Suspend a User
Last Updated:
Lifecycle Management
Okta Classic Engine
Okta Identity Engine
Overview
When trying to suspend an Okta user with a "Staged" status, the following error is returned:
Could Not Update Person
Applies To
- Universal Directory
- Okta Admin UI
- Users
Cause
The user has a "Staged" status in Okta.
Solution
Users with "Staged" status cannot be suspended in Okta as they have not been activated yet. Only activated Okta users can be suspended.
