Cannot Add the Platform Single Sign-On for macOS Application from the Okta App Catalog
Last Updated:
Okta Classic Engine
Okta Identity Engine
Okta Device Access
Overview
When attempting to add the Platform Single Sign-On for macOS application from the Okta App Catalog, an error occurs because the Device Access Stock Keeping Unit (SKU) is missing. Contact the Account Manager to enable the required SKU.
Review the following image for an example of the error message that Okta generates when adding the application.
Applies To
- Okta Identity Engine (OIE)
- Okta Classic Engine
- Platform Single Sign-On for macOS
Cause
The Okta tenant lacks the Device Access SKU.
Solution
What resolves the missing Device Access SKU?
Reach out to the Account Manager to enable the required SKU and discuss the feature details.
- Contact the Account Manager for the Okta tenant.
- Request the addition of the Device Access SKU.
