BrowserStack Provisioning Error "Forbidden. Errors reported by remote server: Operation is not permitted based on the supplied authorization"
Feb 5, 2026
Okta Integration Network
Okta Classic Engine
Okta Identity Engine
Overview
BrowserStack provisioning flow fails with the following error visible in the Okta dashboard:
Automatic provisioning of user <username> to app BrowserStack failed: Error while verifying if user <username> exists: Forbidden. Errors reported by remote server: Operation is not permitted based on the supplied authorization
Applies To
- BrowserStack
- Provisioning
- Error
Cause
This error appears because the operation is not permitted for the credentials used for creating the API connection.
Solution
- Refer to BrowserStack user provisioning with Okta. On the BrowserStack side, verify the permissions for the account used to create the API connection.
- Go to Okta Admin Console and navigate to Applications > Applications > BrowserStack > Provisioning > Integration > Edit.
- Verify the User name and Access Key entered correctly.
- Click Test API Credentials, verify the connection is successful, and then click Save.
- Attempt the failed tasks again. Navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.
- After locating the failed task for the user that should be retried, click on Retry Selected.
