Box Push Group Error "Could not add user to specified groups. 404 - Not Found: Invalid value '<externalId>'. 'user' with value '<externalId>' not found"
Last Updated:
Okta Integration Network
Okta Classic Engine
Okta Identity Engine
Overview
Box push group fails with the following error visible in the Okta dashboard:
Unable to update Group Push mapping target App group <group name>: Could not add user to specified groups. 404 - Not Found: Invalid value '<externalId>'. 'user' with value '<externalId>' not found
Applies To
- Box
- Provisioning
- Group Push
- Error
Cause
The group push failed because the user was not found, as stated in the Okta system log error message.
Solution
- A pushed user must be active in Okta, assigned to the application, part of the Okta pushed group, and provisioned and active on the application side.
- Please validate the user listed in the Okta system log error message for the affected Push Group:
- The user has an active account on the Box side.
- The user's External ID on the application assignment in Okta matches the value.
- The user account was not updated or changed on the Box side.
- After validating and fixing the listed user, go to the Okta Admin Console, navigate to Applications > Applications > Box > Push Groups, and attempt the group push again.
