Box Group Push Error "Could not verify that the group exists. The credentials used to connect to the API were invalid; please check your configuration"
Last Updated:
Okta Integration Network
Okta Classic Engine
Okta Identity Engine
Overview
Box Group Push flow fails with the following error visible in the Okta dashboard:
Unable to update Group Push mapping target App group <groupname>: Could not verify that the group exists. The credentials used to connect to the API were invalid; please check your configuration
Applies To
- Group Push
- Okta Integration Network (OIN)
- Provisioning
Cause
This error is generated because the Box credentials used to create the API connection are invalid.
Solution
- Go to Okta Admin Console and navigate to Applications > Applications > Box > Provisioning > Integration > click the Edit button.
- Click Re-authenticate with Box.
- Enter the correct email address and password, then click Authorize.
- Click Grant access to Box.
- Back on the Provisioning page in Okta, see a message confirming successful authentication and click Save.
- Attempt the failed tasks again. Navigate to the Push Groups tab.
- After locating the failed Push Group, click Push now.
