AuditBoard Provisioning Error: "Conflict. Errors reported by remote server: Validation error: Email address already in use"
Last Updated:
Okta Integration Network
Okta Classic Engine
Okta Identity Engine
Overview
AuditBoard provisioning flow fails with the following error visible in the Okta dashboard:
Automatic provisioning of user <username> to app AuditBoard failed: Conflict. Errors reported by remote server:Validation error: Email address already in use
Applies To
- AuditBoard
- Provisioning
- Error
Cause
Based on the error, the user with the specified email address is already in use within the AuditBoard tenant.
Solution
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Please open a support case with AuditBorad support. They will be able to assist in checking if the User with the specified email address already exists and resolve the conflict.
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After confirming that the conflict is resolved on the AuditBoard side, attempt the user provisioning again. Go to Okta Admin Console and navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.
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After identifying the failed task for the user that should be retried, click on Retry Selected.
