Atlassian Cloud provisioning flow fails with the following error visible in the Okta dashboard:

Automatic provisioning of user <user> to app Atlassian Cloud failed: Error while trying to push profile update for <user>: Conflict. Errors reported by remote server: Resource [USER]: with email[<email>] already exists

 

• Atlassian Cloud
• Provisioning
• Error

The provisioning failed because the user with the specified email, stated in the Okta system log error message, already exists.

1. Check if an existing user in Atlassian already uses the user with the specified email address. 

2. After confirming that the conflict is resolved on the Atlassian side, attempt the user provisioning again. Go to Okta Admin Console and navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.

3. After identifying the failed task for the user that should be retried, click on Retry Selected.

4. If the issue persists, please contact Atlassian support for more details and steps to resolve this error.

Related References

• Unable to push user from the Identity Provider through user provisioning with Atlassian Access