Assistance for New App Integration Configurations in Okta
Last Updated:
Overview
Administrators seeking assistance with configuring a new application integration in Okta must contact their Account Executive. Okta Support handles break/fix scenarios and specific errors, while Account Executives coordinate direct assistance for brand-new app integrations.
Applies To
- Okta Identity Engine (OIE)
- Okta Classic Engine
- New Okta Integration Network App Integrations
- New Custom App Integrations
Solution
Who provides assistance for new application integration configurations in Okta?
Contact the Account Executive for the best response time and result when seeking assistance with configuring a new app integration in Okta. Okta Support strictly handles break/fix scenarios. If an administrator creates a support case requesting assistance with a new app integration, Okta directs the administrator to contact the Account Executive.
NOTE: If an error occurs or specific questions arise during a new application integration configuration, administrators should open a case with Okta Support. This article strictly applies to direct assistance with brand-new app integrations.
