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ASA: Launching ASA in Royal TSX Fails

Advanced Server Access
Okta Classic Engine
Okta Identity Engine

Overview

When launching Advanced Server Access (ASA) within Royal TSX, the session fails to launch.

Applies To

  • Royal TSX
  • Advanced Server Access (ASA)
  • Mac

Solution

Please follow these steps to allow the ASA to launch in Royal TSX:

  1. Go to the macOS Settings > Allow in Background settings.
  2. View ScaleFT, and if it is Open at Login window, remove it.
    • Now the session in Royal TSX should be able to launch.
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ASA: Launching ASA in Royal TSX Fails | Okta Support