Okta Advanced Server Access And Okta Privileged Access Fail To Launch In Royal TSX On Mac
Last Updated:
Advanced Server Access
Okta Classic Engine
Okta Identity Engine
Overview
When launching Okta Advanced Server Access (ASA) or Okta Privileged Access (OPA) within Royal TSX on macOS, the session fails to launch. Removing the ScaleFT process from the macOS login items resolves the issue.
Applies To
- Okta Identity Engine (OIE)
- Okta Classic Engine
- Okta Advanced Server Access (ASA)
- Okta Privileged Access (OPA)
- Royal TSX
- macOS
Cause
The ScaleFT background process interferes with the session launch in Royal TSX.
Solution
How is the launch failure in Royal TSX resolved?
Modify the macOS Login Items settings to remove the ScaleFT process from opening at login.
- Navigate to the macOS Settings.
- Select Login Items and Extensions
- Under the Login Items section, locate the ScaleFT process.
- Remove the ScaleFT process if it is present.
