Armis App Provisioning Error "Error while verifying if user exists: Internal Server Error. Errors reported by remote server: A problem occurred. Try again in a few minutes."
Oct 30, 2025
Okta Classic Engine
Okta Identity Engine
Okta Integration Network
Overview
Armis Provisioning flow fails with the following error visible in the Okta dashboard:
Automatic provisioning of user <username> to app Armis failed: Error while verifying if user <username> exists: Internal Server Error. Errors reported by remote server: A problem occurred. Try again in a few minutes.
Applies To
- Armis
- Provisioning
- Error
Cause
This error can be caused if the API token used in the Armis Application API integration is invalid.
Solution
- Go to Okta Admin Console and navigate to Applications > Applications > Armis > Provisioning > Integration > Edit.
- Enter the API Token generated in Armis in the API Token field.
- Click Test API Credentials, verify the successful connection, and click Save.
- Attempt the failed tasks again. Navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.
- After locating the failed task for the user that should be retried, click on Retry Selected.
