Adobe Desktop Application "The operation either timed out or was not allowed" Error
Last Updated:
Multi-Factor Authentication
Okta Identity Engine
Overview
Adobe desktop application is triggering New Device behavior detection, which is causing the following error during authentication with WebAuthn.
The operation either timed out or was not allowed
Applies To
- Adobe Desktop application
- Okta Identity Engine (OIE)
Cause
Adobe Desktop application is coded to use Mozilla Firefox Browser, causing an error during authentication with WebAuthn.
Solution
For the authentication flow to be successful, a new installation package needs to be deployed to specify the use of the default browser instead of Firefox.
