This article clarifies why users may experience an indefinite spinning screen or failures when attempting to use the "Add account from another device" option in Okta Verify on Android. This issue typically occurs when Okta Verify is installed on a device running Android 16 and within a managed work profile.
- Okta Identity Engine (OIE)
- Multifactor Authentication
- Okta Verify on Android
- Android 16
- Android Work Profiles
This behavior is currently being tracked by the Google Issue Tracker (Issue 438364199) and is caused by an Android OS limitation regarding Bluetooth permissions for applications within a managed work profile.
Until Google fixes this issue, users can temporarily install Okta Verify in their personal profile before starting the “Add Account From Another Device” flow. Once they have completed the process to add an account to the Okta Verify application inside their work profile, they can remove the application from the personal profile.
