Users who are meant to authenticate in Okta by delegating the action to Active Directory (delAuth) may encounter the following error message:

No agents are connected to Okta.

The following error is observed in the system log: 

Delegated authentication request was not processed. No agents are connected to Okta

 
 

• Delegated Authentication
• AD Managed Accounts
• Active Directory (AD)
• Okta Classic Engine

1. In Okta Admin Console, navigate to Directory > Directory Integrations.

2. Click the Active Directory instance containing users who cannot log in.

3. Click the Settings tab and ensure that at least one AD Agent is reporting as "Active and Healthy".

   • If the AD Agent reports being "not connected," restart the Okta AD Agent service from the server's Services console.

     1. If the AD Agent Service does not start properly:

        1. Right-click the Okta AD Agent service and click Properties.

        2. Click the Log On Tab.

        3. Verify that an active AD Account is entered as the Log on account, and re-enter the password.

        4. Uninstall and reinstall the AD Agent if it still fails to start.

     2. If AD Agent Service starts, but Okta still reports the status as "Not Connected".

        1. Verify network connectivity from the server running the AD Agent Service by browsing the Okta tenant.

        2. Stop and restart the Okta AD Agent service.

        3. If connectivity still fails, uninstall and reinstall the Okta AD Agent.