Zendesk Provisioning Error: 403 Forbidden: "You do not have access to this page. Please contact the account owner of this help desk for further help."
Apr 25, 2024
Single Sign-On
Okta Integration Network
Overview
The following error may be encountered when updating a Zendesk user from Okta.
403 Forbidden: [{ "error": { "title": "Forbidden", "message": "You do not have access to this page. Please contact the account owner of this help desk for further help." } } ]
Applies To
- Okta Integration Network
- Zendesk
Cause
This error may also appear if the API credentials do not have sufficient privileges. Please see this KBA for more information.
Solution
Please review the Zendesk article listed in the Related References section. It shows how to transfer the account owner role to another account.
