Workflows Update User Operation Fails with Error Message "Operation failed because user profile is mastered under another system"
Last Updated:
Administration
Workflows
Okta Classic Engine
Okta Identity Engine
Overview
The Update User operation fails with the error message in Workflows:
Operation failed because user profile is mastered under another system
Applies To
- Workflows
- Update User
- Attribute Level Mastering
Cause
Solution
- In the Admin Console, go to Directory > Profile Editor.
- In the right pane, click on the User (default) Okta profile (or the applicable Okta profile if a custom Okta user type is being used).
- Click the Information icon
or pencil icon
in the right pane for the attribute required to edit.
- Select the Inherit from Okta option in the Source priority list (this will make Okta the attribute source).
- Click Save Attribute.
- Run the Workflow again.
