Workflows Update User Operation Fails with Error Message "Operation failed because user profile is mastered under another system"
Dec 9, 2025
Administration
Workflows
Okta Classic Engine
Okta Identity Engine
Overview
The Update User operation fails with the error message in Workflows:
Operation failed because user profile is mastered under another system
Applies To
- Workflows
- Update User
- Attribute Level Mastering
Cause
Solution
- In the Admin Console, go to Directory > Profile Editor.
- In the right pane, click on the User (default) Okta profile (or the applicable Okta profile if a custom Okta user type is being used).
- Click the Information icon
or pencil icon
in the right pane for the attribute required to edit.
- Select the Inherit from Okta option in the Source priority list (this will make Okta the attribute source).
- Click Save Attribute.
- Run the Workflow again.
