Workday provisioning flow fails with the following error visible in the Okta dashboard:

Automatic profile push of user <username> to app Workday failed: Unable to update personal info for Workday employee: Validation error occurred. Contact Information Events that change an Address must be done in order. To submit an event that changes an address with an earlier effective date you must rescind any Contact Information Events that change an address with a later effective date.
 

 

This article details why the Workday Provisioning error occurs.

• Workday
• Provisioning

This error message appears because the contact information events that change an address on the application side must be done in a specific order. If changes are already pending on the Workday side, additional changes cannot occur. The future changes must be removed. Once they are removed, apply the pending changes. Once the pending changes have been successfully applied, redo and apply the additional changes.

Contact Workday Support for more details.