Incorrect Geographical Context or Geolocation in System Log
Last Updated:
Administration
Okta Classic Engine
Okta Identity Engine
Overview
The system log shows an incorrect GeographicalContext or Geolocation for a user or multiple users.
The syslog event displays this information:
Applies To
- Geo-Location
- System Log
Cause
The root cause is likely because the user is using a Proxy/VPN or a GeoIP location correction is needed.
Solution
Perform the following steps to resolve the issue:
-
Have the user connect without using the VPN or Proxy.
-
See if the Geolocation is correct.
NOTE: If Geolocation is still incorrect, create a case with Okta Support to submit a correction request.
