The Following Error is Received "No password reset options available. Please contact your administrator" when Attempting Self-Service Password Reset
Last Updated:
Okta Identity Engine
Administration
Overview
Applies To
- Password Reset
- Password Policy
Cause
Solution
The solution is to create a self-service password reset policy for the org or add a self-service password reset to an existing password policy.
Add Self-Service Password Reset To Default Policy
1. Navigate to the Admin console.
2. Navigate to Security > Authentication.
3. Click Edit to edit the default policy.
4. Scroll down to Account Recovery and see the checkboxes for Self-service recovery options.
5. Select at least one checkbox to enable Self-Service Password Reset.
