Users Are Unable to Choose Biometric Authenticator when Prompted for MFA
Aug 21, 2025
Okta Classic Engine
Multi-Factor Authentication
Overview
When a user launches an app with Multi-factor Authentication (MFA) enabled in Chrome, they are blocked from selecting which WebAuthn factor to use.
Applies To
- WebAuthn
- Touch ID
- Chrome
- Okta Classic Engine
Cause
Chrome is awaiting an update that must be applied for local profiles to allow full WebAuthn prompts.
Solution
- In Chrome, address any updates that require restarting the browser by clicking Update or Restart in the upper-right corner.
- If no update or restart prompt appears:
- Click the three dots in the upper-right corner and click Settings.
- In the left pane, click About Chrome.
- Click Relaunch.
